FAQs


General FAQs

  • What is Yostor?
  • Are all Yostor products authentic?
  • Are the colours of products shown on the website accurate?
  • How can I change my account details?
  • On which categories we can use “Book an appointment” feature?

Order & Process

  • How do I place an order?
  • Why Have I Not Received An Order Confirmation Email?
  • The product I want is sold out. Can I still order it?
  • How do I check the status of my order?

Customization-Measurement

  • How do I customize my chosen product?
  • Issues with customized orders?
  • How to get the right fit every time?
  • Do you handle alteration/exchange?

Payment

Shipping

Cancellation/Return/Exchange

  • How do I cancel my order?
  • What is Yostor's Return & Exchange Policy?

    Beware of fraud/imposter calls : If you are getting random phone calls from imposters who call on behalf of Team Yostor and ask for cash amount to be deposited in bank account for heavy discounts/gold coins/air tickets/event participation etc. We want to caution our customers that by no means these calls are from us and we will never demand such favours from our customers. These calls are by possible pranksters/imposters and we request our customers to share their details with us at the earliest. Please do not entertain them. Feel free to write to us at care@yostor.com or give us a call on our phone number xxx-xx. We are available Monday -Saturday between 9:30am and 8:30pm (except Sundays & national holidays).

    *Please read Terms and Conditions for more info. The above FAQs are only for your information. Read our policy information in detail which is legal and binding.